Hofmeir Media GmbH Status - Incident history https://hofmeir-media-gmbh.instatus.com Hofmeir Media GmbH Wed, 22 Jul 2026 05:22:00 +0000 Network problems between Frankfurt and Munich Type: Incident Duration: 2 hours and 58 minutes Affected Components: MUC2 EQUINIX MU1, MUC1 COLT, MUC3 HOFMEIR RIEM, FRA1 EQUINIX FR5 Jul 22, 05:22:00 GMT+0 - Identified - There appear to be problems on a wave between Frankfurt and Munich; we have now deactivated it from active routing. We are continuing to work on a fix for this incident and are in contact with the provider. Jul 22, 08:20:27 GMT+0 - Resolved - The cause was a carrier employee accidentally disconnecting/reconnecting the line in Karlsruhe. This issue has now been resolved, and we will reactivate the line for active routing this evening/overnight. Type: Incident

Duration: 2 hours and 58 minutes

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>05:22:00</var> GMT+0</small><br><strong>Identified</strong> - There appear to be problems on a wave between Frankfurt and Munich; we have now deactivated it from active routing. We are continuing to work on a fix for this incident and are in contact with the provider..</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>08:20:27</var> GMT+0</small><br><strong>Resolved</strong> - The cause was a carrier employee accidentally disconnecting/reconnecting the line in Karlsruhe. This issue has now been resolved, and we will reactivate the line for active routing this evening/overnight..</p> ]]> Wed, 22 Jul 2026 05:22:00 +0000 https://hofmeir-media-gmbh.instatus.com/incident/cmrvoqq34000u0rqkf59dmr7v https://hofmeir-media-gmbh.instatus.com/incident/cmrvoqq34000u0rqkf59dmr7v Traffic loss at DECIX Frankfurt Router Type: Incident Affected Components: MUC2 EQUINIX MU1, MUC1 COLT, MUC3 HOFMEIR RIEM, FRA1 EQUINIX FR5, FRA2 DIGITAL REALTY FR5 Jul 16, 22:31:00 GMT+0 - Resolved - We experienced traffic loss at our DECIX Frankfurt router between 00:31am and 01:47am local time. We regret this incident, however, we were able to isolate and resolve the issues during the night. Type: Incident

Affected Components: , , , ,

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>22:31:00</var> GMT+0</small><br><strong>Resolved</strong> - We experienced traffic loss at our DECIX Frankfurt router between 00:31am and 01:47am local time. We regret this incident, however, we were able to isolate and resolve the issues during the night..</p> ]]> Thu, 16 Jul 2026 22:31:00 +0000 https://hofmeir-media-gmbh.instatus.com/incident/cmron86oo08v11flkd7i31dm2 https://hofmeir-media-gmbh.instatus.com/incident/cmron86oo08v11flkd7i31dm2 Short term maintenance and router upgrades in Frankfurt Type: Maintenance Duration: 8 hours Affected Components: FRA2 DIGITAL REALTY FR5, MUC1 COLT, FRA1 EQUINIX FR5 Jul 8, 08:51:47 GMT+0 - Identified - We are currently observing a BGP instability issue and need to apply the vendor patch. Jul 11, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 12, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components: , ,

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>08:51:47</var> GMT+0</small><br><strong>Identified</strong> - We are currently observing a BGP instability issue and need to apply the vendor patch..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 11 Jul 2026 20:00:00 +0000 https://hofmeir-media-gmbh.instatus.com/maintenance/cmrbu9szb06dv0kld170ljtb6 https://hofmeir-media-gmbh.instatus.com/maintenance/cmrbu9szb06dv0kld170ljtb6 Switch replacement @ MUC2 Equinix MU1 Type: Maintenance Duration: 2 hours Affected Components: , MUC2 EQUINIX MU1, MUC1 COLT, MUC3 HOFMEIR RIEM, Munich → Oct 29, 21:00:00 GMT+0 - Identified - On Wednesday, October 29, 2025, we will be conducting maintenance @ MUC2 Equinix MU1 starting at 10:00 PM. This will involve upgrading a switch and migrating existing connections to another device. The reason is a fault in the current switch that is causing unexpected reboots. Connections to DTAG, ECIX and AMS-IX are affected; these will then be routed via other carriers. Oct 29, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 29, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Wednesday, October 29, 2025, we will be conducting maintenance @ MUC2 Equinix MU1 starting at 10:00 PM. This will involve upgrading a switch and migrating existing connections to another device. The reason is a fault in the current switch that is causing unexpected reboots. Connections to DTAG, ECIX and AMS-IX are affected; these will then be routed via other carriers..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 29 Oct 2025 21:00:00 +0000 https://hofmeir-media-gmbh.instatus.com/maintenance/cmh3eg3cz00m110hc9egt26zy https://hofmeir-media-gmbh.instatus.com/maintenance/cmh3eg3cz00m110hc9egt26zy Sofortiger Austausch der Ausweise für Lumen bzw. ehemals Colt RZs und Umbau der Access-Möglichkeiten Type: Incident Affected Components: MUC1 COLT, Datacenter BER1 COLT GW Sep 9, 12:34:11 GMT+0 - Resolved - Colt hat alle Lumens-Assets (Gebäude, Grundstücke, Mietverträge) zum 01.09.2025 an die NorthC Gruppe übertragen. Daher ist erneut ein Austausch der Zutrittsausweise erforderlich, da das Zugangssystem (inklusive biometrischer Vereinzelungsanlagen) angepasst wird und Colt die bestehenden Daten nicht übertragen kann. Bis zum 12.09.2025 können Sie kurzfristig und eigenständig neue Ausweise im Foyer bzw. in der Lobby der jeweiligen Rechenzentren abholen, täglich zwischen 08:00 Uhr und 16:00 Uhr. Danach ist die Ausgabe nur noch nach vorheriger Terminvereinbarung möglich. Es genügt, wenn eine Person die Lumen-Ausweise gesammelt abholt. Die alten Karten können zunächst behalten werden, da die neuen Ausweise noch nicht sofort aktiviert sind. Wir bedauern sehr, dass dieser Prozess erneut notwendig ist und danken Ihnen für Ihr Verständnis und Ihre Geduld. Bitte seien Sie versichert, dass wir das Thema intensiv mit beiden Unternehmen diskutiert und mit Nachdruck auf eine kundenfreundlichere Lösung gedrängt haben. Leider ließ sich eine erneute Umstellung dennoch nicht vermeiden. Type: Incident

Affected Components: ,

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>12:34:11</var> GMT+0</small><br><strong>Resolved</strong> - Colt hat alle Lumens-Assets (Gebäude, Grundstücke, Mietverträge) zum 01.09.2025 an die NorthC Gruppe übertragen. Daher ist erneut ein Austausch der Zutrittsausweise erforderlich, da das Zugangssystem (inklusive biometrischer Vereinzelungsanlagen) angepasst wird und Colt die bestehenden Daten nicht übertragen kann. Bis zum 12.09.2025 können Sie kurzfristig und eigenständig neue Ausweise im Foyer bzw. in der Lobby der jeweiligen Rechenzentren abholen, täglich zwischen 08:00 Uhr und 16:00 Uhr. Danach ist die Ausgabe nur noch nach vorheriger Terminvereinbarung möglich. Es genügt, wenn eine Person die Lumen-Ausweise gesammelt abholt. Die alten Karten können zunächst behalten werden, da die neuen Ausweise noch nicht sofort aktiviert sind. Wir bedauern sehr, dass dieser Prozess erneut notwendig ist und danken Ihnen für Ihr Verständnis und Ihre Geduld. Bitte seien Sie versichert, dass wir das Thema intensiv mit beiden Unternehmen diskutiert und mit Nachdruck auf eine kundenfreundlichere Lösung gedrängt haben. Leider ließ sich eine erneute Umstellung dennoch nicht vermeiden..</p> ]]> Tue, 9 Sep 2025 12:34:11 +0000 https://hofmeir-media-gmbh.instatus.com/incident/cmfcj8kje00mlhkf7dtvie2o8 https://hofmeir-media-gmbh.instatus.com/incident/cmfcj8kje00mlhkf7dtvie2o8 Fibre Cut between Munich and Frankfurt Type: Incident Duration: 9 hours and 14 minutes Affected Components: MUC1 COLT, MUC2 EQUINIX MU1, MUC3 HOFMEIR RIEM, , FRA2 DIGITAL REALTY FR5, FRA1 EQUINIX FR5, , Frankfurt → Munich → Jun 16, 08:51:00 GMT+0 - Identified - Our leased fiber optic line between Munich and Frankfurt near Stuttgart was damaged during highway construction. A survey and repair team from the carrier is already on its way. Due to the redundant network design, there are currently no service outages. Jun 16, 18:05:07 GMT+0 - Resolved - The fiber optic cable has been repaired and all connections are active again. Type: Incident

Duration: 9 hours and 14 minutes

Affected Components: , , , , , ,

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>08:51:00</var> GMT+0</small><br><strong>Identified</strong> - Our leased fiber optic line between Munich and Frankfurt near Stuttgart was damaged during highway construction. A survey and repair team from the carrier is already on its way. Due to the redundant network design, there are currently no service outages..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>18:05:07</var> GMT+0</small><br><strong>Resolved</strong> - The fiber optic cable has been repaired and all connections are active again..</p> ]]> Mon, 16 Jun 2025 08:51:00 +0000 https://hofmeir-media-gmbh.instatus.com/incident/cmbyzxhk2001nqvsobwavf6dt https://hofmeir-media-gmbh.instatus.com/incident/cmbyzxhk2001nqvsobwavf6dt Fibre Cut near Pegnitz between Berlin and Munich Type: Incident Duration: 18 hours and 16 minutes Affected Components: MUC1 COLT, , Datacenter BER1 COLT GW, , Berlin → Munich → Jun 13, 04:27:00 GMT+0 - Identified - A construction crew damaged a fiber optic cable route including our leased line between the Munich network and the Berlin network near the town of Pegnitz. A repair team is on the way. Due to the redundant network design, there are currently no service outages. Jun 13, 22:42:47 GMT+0 - Resolved - This incident has been resolved, the fiber team has finished cable splicing. Type: Incident

Duration: 18 hours and 16 minutes

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>04:27:00</var> GMT+0</small><br><strong>Identified</strong> - A construction crew damaged a fiber optic cable route including our leased line between the Munich network and the Berlin network near the town of Pegnitz. A repair team is on the way. Due to the redundant network design, there are currently no service outages..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>22:42:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved, the fiber team has finished cable splicing..</p> ]]> Fri, 13 Jun 2025 04:27:00 +0000 https://hofmeir-media-gmbh.instatus.com/incident/cmbui41ik001mftwkyjsvjwkj https://hofmeir-media-gmbh.instatus.com/incident/cmbui41ik001mftwkyjsvjwkj Failure of a chassis switch affecting mail and webhosting services Type: Incident Affected Components: MUC1 COLT May 16, 09:46:00 GMT+0 - Resolved - Early this morning, a redundant Juniper chassis switch failed. Alerting began at 6:29 a.m. local time, but the problem could not be resolved remotely. On-call staff arrived at the data center around 7:26 a.m. Analysis began at 7:36 a.m., rebooting the individual affected switch segment without success. The entire switch segment was then rebooted successfully, and all services were restored around 8:30 a.m. We are currently monitoring the situation closely and reserve the right to take further action (replacement, etc.) for short-term emergency maintenance in the evening. Affected were mail services and web hosting services. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 16</var>, <var data-var='time'>09:46:00</var> GMT+0</small><br><strong>Resolved</strong> - Early this morning, a redundant Juniper chassis switch failed. Alerting began at 6:29 a.m. local time, but the problem could not be resolved remotely. On-call staff arrived at the data center around 7:26 a.m. Analysis began at 7:36 a.m., rebooting the individual affected switch segment without success. The entire switch segment was then rebooted successfully, and all services were restored around 8:30 a.m. We are currently monitoring the situation closely and reserve the right to take further action (replacement, etc.) for short-term emergency maintenance in the evening. Affected were mail services and web hosting services..</p> ]]> Fri, 16 May 2025 09:46:00 +0000 https://hofmeir-media-gmbh.instatus.com/incident/cmb0m8muo001d6lcvmggxr0m4 https://hofmeir-media-gmbh.instatus.com/incident/cmb0m8muo001d6lcvmggxr0m4